Yay! You have placed your order.
This page will help you get the most out of your products and guide you through usage.
This page will help you get the most out of your products and guide you through usage.
If you have any questions, please reach out to the person who sent you this link.
Everything you need to get the best results — in one simple place
We’re so glad you’re here.
This page is designed to make your experience easy, supported, and stress-free - so you know how to use your products correctly, what to expect, and where to get help if you need it.
No overwhelm. Just simple guidance.
START HERE: Using Your Products
(Consistency matters more than perfection)
Your Neora products work best when used exactly as directed and consistently over time.
Results vary from person to person, and that’s completely normal.
Everyone’s skin journey is different.
You may notice:
Gradual improvements over time
Skin adjusting in the first few weeks
Best results with consistent use
This is not about overnight change — it’s about long-term skin health.
If you ever have questions, reach out for support.
BEFORE YOU DO ANYTHING.
Take your BEFORE photos!
Trust us when we say, you will want them to compare all your amazing progress!
Take a lot, more than you think you will need, because that will allow you to match angles and lighting much more closely when you take your progress shots.
It’s important to document the starting point, because we often miss seeing the changes in the mirror as we are so used to looking at ourselves. But when we physically compare - the results become very obvious.
Below is a simple overview.
For step-by-step demonstrations, use the official how-to videos linked under each section.
NEO FILLER
Step 1: To unlock, twist the circular button at the bottom of the cylinder.
Step 2: For full face application: apply 2 full pumps and massage in an upward motion to entire face.
For a targeted approach: using up to two full pumps applied directly to your fingertips, "tap" product directly on specific areas of concern.
For a targeted approach: using up to two full pumps applied directly to your fingertips, "tap" product directly on specific areas of concern.
Note: For a one-month supply, use only 2 full pumps each morning and night. Follow with Day & Night Cream for best results.
AGE IQ NIGHT CREAM
Step 1: After thoroughly cleansing skin, apply 2-3 pumps of product to the face and neck.
Step 2: Apply to slightly damp skin for optimal absorption.
Step 3: Rinse skin the morning following usage.
DOUBLE CLEANSER
Step 1: For optimal results, apply 2-4 pumps to your hands and massage over dry face.
Step 2: Use gentle, circular motions to melt away dirt, impurities and makeup.
Step 3: Next, add a small amount of water and massage to create a light, milky lather.
Step 4: Rinse thoroughly with lukewarm water. Use daily, morning and evening.
Pro Tip: Use as a first step before Age IQ Day & Night Cream routines for ultimate skin boosting results
AGE IQ EYE SERUM
Step 1: Use one pump of product for each eye every morning and night.
Step 2: Gently smooth the serum around the eye area, then remain expressionless for 30 seconds while it dries to a soft, even finish.
HYDROGEL EYE PATCHES
Step 1: Open a pouch and pull out the tray containing two delicate eye patches.
Step 2: With gentle pressure, swipe the tip of your index finger along the “N” side of the patch to remove it from the tray.
Step 3: Apply one onto the clean, dry under-eye area. Repeat on the other side. (Apply with the “N” facing away from the skin).
Step 4: Relax and enjoy for 20 minutes as the ingredients soak into the skin. The patches will stay in place after application, so you can easily move around while wearing them.
Step 5: Gently remove and discard after use, then softly pat remaining serum onto the skin.
Pro Tip: Keep in the refrigerator for even more cooling effect!
For optimal benefits, use one treatment each week, or more frequently if desired. The patches can also be used as a quick pick-me-up before date nights, after late nights or after long flights.
Note: Product must be used immediately after the pouch is opened
AGE IQ DAY CREAM
Step 1: After cleansing skin, apply 4 pumps to face and neck.
Step 2: Use once each morning. Day Cream may be applied throughout the day and may be used as desired on other body areas as a moisturiser.
Pro Tip: Mix with IllumaBoost Vitamin C Serum for max anti-aging results.
ILLUMABOOST - VIT C SERUM
Step 1: On first use, press the pump down to open the chamber, releasing the brightening ingredients into the liquid.
Step 2: Shake the container until the formula is completely mixed.
Step 3: For optimal results, add 1-2 pumps of product to your Age-Defying Night and Day Creams, foundation or sunscreen.
Step 4: Use morning and evening.
Pro Tip: Apply 1-2 pumps to Age IQ Day or Night Cream, foundation, or sunscreen for a glowing boost.
Note: Use the bottle within 15-30 days. Do not depress the pump to break the chamber until the product is ready to use. Each package contains two bottles, providing 1-2 month’s supply of product.
COMPLEXION CLEARING PADS
Step 1: Cleanse the skin thoroughly before applying this product.
Step 2: Apply pre-soaked pad to the entire face or cover the entire affected area with a thin layer one to three times daily. Because excessive drying of the skin may occur, start with one application daily, then gradually increase to two or three times daily if needed or as directed by a doctor.
Pro Tip: Start with one application, then build up to 3 to prevent over-drying.
Pro Tip: Great for chest, neck, and back, too!
Note: If bothersome dryness or peeling occurs, reduce application to once a day or every other day. Can also be used on your chest, neck and back.
BODY FIRM
Step 1: Massage a 50c piece amount of product into each targeted area in a circular motion for a minimum of 20 seconds or until fully absorbed.
Step 2: To maximise results, use twice a day after a warm shower and before bedtime.
SELF TANNER
Step 1: Place three pumps directly onto hand or mitt and apply to skin in long sweeping motions, starting at the ankles and working your way up. We recommend half a pump for the face.
Step 2: Wash palms after use and wait until dry to touch before getting dressed. Allow four to six hours before showering to reveal your developed tan.
Pro Tip: Exfoliate 24 hours prior to use. To prolong and maintain your tan, moisturise daily, exfoliate regularly, and reapply as desired.
LASH LUSH
Step 1: Apply 2X daily.
Step 2: Apply a single stroke to upper and lower lash line and across brows.
Step 3: Let dry completely, about 2 to 3 minutes, before applying other products or lying down.
Step 4: Continue use after 3 months to maintain results.
Pro Tip, Month 3 & Beyond: Consistency is key for lasting results. Snap before-and-after photos to see your gorgeous lash transformation!
INSTANT FACIAL
Step 1: Once or twice a week, apply a thin, even layer to clean, wet skin. Massage in a circular motion for 30 seconds. Leave on for up to two minutes. Rinse and gently pat dry.
EHT
Step 1: Take 1 capsule each morning with food. Works best when taken with foods that contain healthy fats like nuts, avocado or yogurt.
PRODUCT LAYERING
SMART SHOP ORDERS + REFILLS + NEORACASH (Don't Miss This)
(So you never run out)
Your products are designed to be used consistently, which is why autoship is recommended.
You can:
Adjust delivery dates
Change products
Skip or cancel at any time
If you need help managing your order, just ask.
As a customer, you will earn 10% of each spend in NeoraCash - that can be used toward future purchases. This amount is listed on your customer dashboard in your customer account.
As an extra help your Brand Partner can:
Check your NeoraCash balance
Help you apply it to your next order
If you’re unsure whether you have NeoraCash available, just ask - it’s there to be used!
COMMUNITY SUPPORT: The Fit Skin Hub
You’re invited to join our private Facebook community:
👉 The Better Living Lounge
A space for women choosing better for their skin, wellness and lives.
This is where we explore beauty beyond the surface, smarter choices for aging well, wellness that supports how you feel, and simple ways to live a little richer every day.
Expect education, conversations, product discoveries, expert insights, inspiration and a community of women raising standards together.
Better skin. Better choices. Better living.
Inside you’ll find:
• Product education
• Usage tips
• Community support
• Updates and announcements
This is a supportive, informative space designed to help you get the most from your products.
🔗 Join here:
Full Product Range Overview
Not all products are created equal. Found out why!
Information courtesy of Leah Macdonald | The Success Hub | The Fit Skin Hub
